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Ordering Online

When  ordering online through our website please check you have selected the correct product, options, size, colour etc….Some products have many options and some selections are not a required field because of the way the website system is set up. If a product is ordered that has a number of selections or options to choose from and none of these are selected the order will not be valid therefore it will not be processed.
Wallaces Office Furniture reserves the right to cancel any order that has been made without following these above steps and selecting from the options listed. All images on the website are for illustration purposes only if you are not sure of something please contact our helpful staff on 0498 491 497 or to confirm prior to ordering.
If an order is unable to be completed or fulfilled due to stock availability, pricing, production lead times, required deadlines, additional charges or any other reason that the company and management see fit, a remedy will be offered at the discretion of the company. This remedy will be provided to the customer at the earliest possible stage and can include a full refund within 30 days of the date of order.

Order Returns, Cancellations & Changes

Special circumstance returns and cancellations can only be done on current website stocked items, unused, undamaged (packaging included) and fully re-saleable. These items may be returned and the order cancelled  within seven days of delivery with the prior agreement of the Wallaces Office Furniture. If you are returning a product please ensure the item is in original packaging when received and returned to the warehouse nominated by Wallaces Office Furniture.

For the products being returned the Customer is responsible for all costs and expenses (including insurance and the 15% restocking fee) for the delivery and costs of having the item returned to Wallaces Office Furniture and restocking the item(s). If an order is cancelled after it has been dispatched the Customer is responsible for all courier costs incurred by Wallaces Office Furniture in dispatching the item and having it returned to Wallaces warehouse.

The Customer’s payment will be refunded minus delivery and returns charges within 30 days of the goods having been received back into our warehouse and all items having been checked and accounted for – subject only to deduction of any direct costs of transport and insurance incurred by Wallaces Office Furniture in relation to the return of the goods, as well as transport and insurance costs incurred in the original delivery, upon receipt of all the goods being refunded and inspection conducted as to their suitability for re-sale. Orders that are cancelled before they have been picked or packed will incur a $60.00 admin and processing fee, orders that are cancelled prior to dispatch but, after they have been picked and packed ready for dispatch, will incur a restocking fee of 15% of the total amount of the goods that are cancelled and any costs associated with the booking of transport.

Any time or date for delivery stated or quoted by Wallaces Office Furniture is an estimate only. While every effort will be made to dispatch and deliver goods within the timescale quoted no liability can be accepted by Wallaces Office Furniture for failure to deliver within the quoted times or within any specific time period. Wallaces Office Furniture will not be liable for any loss or damage whatsoever (including consequential loss, loss of profit, or injury during assembly of products) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused. Wallaces Office Furniture strive to deliver all orders correctly and on time, but if any order is delivered incorrectly or with incorrect parts Wallaces Office Furniture will not be liable for any loss of time or will not be liable to compensate in any way. Orders cancelled because of delayed delivery will be subjected to any delivery costs that have been incurred by Wallaces Office Furniture as we do not have control over freight companies we use and will not be responsible for any delays or issues with the delivery through the freight company.

Didn't find what you were looking for? Visit our Custom Made Furniture site instead Custom Made
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