Our Furniture is delivered by local companies within each state or freight companies where we do not currently have warehousing facilities, delivery is available in Brisbane, Sydney, Melbourne, Adelaide and Perth within 3 – 5 Business days. We currently do not have warehousing in Canberra, Northern Territory or Tasmania, delivery to these areas is not available on our regular runs and would need to be arranged as a special delivery. Please contact our helpful staff directly on 0498 491 497 or email@example.com for more information.
A: Orders are processed same day and sent to be pick and packed by dispatch, orders not requiring delivery are dispatched within 3 – 5 business days. We will advise you immediately if the item you have purchased is out of stock we advise your item is on back order and give you the option if you would like to wait or issue an immediate refund. If your items require assembly this may require a specific time-frame to be allocated for delivery and installation but our friendly staff will contact you and arrange a suitable time.
Approx Delivery times:
- Brisbane, Sydney, Melbourne, Perth and Adelaide Metro Areas – 3 business days
- Please allow 4-15 business days for out of metro deliveries including: regional, rural & remote deliveries.
Note: over the Christmas and holiday periods you may experience some longer than standard delivery times
Need it urgently? please contact our helpful staff directly on 0498 491 497 or firstname.lastname@example.org
Please note these time frames are estimates, and our contracted carriers endeavour to meet these estimates at all times, no orders will be processed until the full payment has been received.
Q: Can I Click & Collect my order?
A: Unfortunately the simple answer is no, (sorry) we are an online company and offer delivery and assembly if required. Due to Occupational Health & Safety (OHS) regulations at our warehouses we are unable to facilitate pickups.
Q: How Is My Order Shipped?
A: All orders are shipped flat packed (not assembled) or semi assembled, products have easy to follow assembly instructions either in the box or on the website page. Lounges and soft seating will usually arrive semi assembled in the box, office chairs are boxed. Basic tools that may be required for assembly of products include a screw driver or battery drill and these are not included.
Q: Where do you leave my delivery?
A: Our standard shipping service is to ground level floor access only any large quantities that require large pallets or crates may need to be hand unloaded – please make sure you have assistance to help you unload as this is not included in our standard shipping service as it is a drop off only price. In these instances if you require assistance to help unload or do not have access to a forklift please advise when placing the order and we can we can make arrangement – please contact our helpful staff directly on 0498 491 497 or email@example.com
*Oversized Items* Delivery drivers will require assistance to carry any oversized items from the vehicle to the ground floor of your home or office. Any item 25kg or more is deemed oversized according to OH&S policy. If no-one is available to assist the driver please contact us at to arrange an assisted delivery for an extra cost.
Q: Can you deliver my order to an upper Level?
Yes we deliver to upper levels in Brisbane, Sydney, Melbourne, Adelaide and Perth metro areas only unless arranged with our staff. Our standard shipping service is to ground floor but if you require the goods to be delivered to an upper level via stairs or lift please If this is the case please contact our helpful staff directly on 0498 491 497 or firstname.lastname@example.org. Depending on the size of the items you have ordered your order may need to be delivered in a large tuck with the correct manual handing equipment please advise us if your delivery location has any vehicle size restrictions.
Q: How Do I Track The Progress Of My Delivery?
A: Our friendly staff will send you an email advising confirmation of your order and another to advise day and approx time of delivery, again if any part of your order is out of stock or on back order we will advise you immediately and send when it arrives or refund the cost of the particular item immediately. You may contact our helpful staff directly on 0498 491 497 or email@example.com for updates on your delivery.
* Please remember our drivers travel on the same roads as the rest of us and unforeseen circumstances may delay delivery or delivery may need to be rescheduled, as the customer if this deems your purchase no longer viable (maybe you specifically needed it that day) we understand – we will cancel your order, and refund you immediately with our apologies.
Q: Can My Item Be Delivered To a PO Box?
A: Unfortunately no (sorry) we are unable to deliver to a PO Box as we require a signature on receipt of delivery.
Q: Does Someone Need To Be Home at the premises to accept Delivery?
A: Yes. It is necessary for someone to be available to accept delivery as we require a signature on delivery as proof that the items were successfully delivered. Our couriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging and as stated above if your order includes larger items 25kg or over you will need to have someone available to assist with the delivery. If you are not comfortable carrying your items, we suggest having an additional person at the delivery address to assist with the placement of your items inside.
*When no one is available to take receipt of the goods the freight company will return the goods to our warehouse and a second delivery fee will charged.
Q: Can I Pay COD?
A: Unfortunately we are unable to offer payment upon delivery. Full payment is required on our website before your order will be processed.
Q: Does Your Postage Cost Include Insurance?
A: Yes, freight costs include full insurance.
Q: Can I Have My Order Assembled?
A: Yes, assembly can be arranged for your order in Brisbane, Sydney, Melbourne, Adelaide and Perth Metro areas, contact our helpful staff directly on 0498 491 497 or firstname.lastname@example.org to arrange.